Terms & Conditions

Access and use of our Web site, together with the sale and the purchase of products from the site, are governed by the terms and conditions set out below. By using the site you agree to accept the following terms and conditions. If you do not wish to accept these terms and conditions, you may choose not to use this site or contact us to ask for further information. A contract between UK Boardrider and the customer will exist once an order has been accepted, processed, dispatched and received.

Company details

This Site is owned by UK Boardrider Ltd. UK Boardrider Ltd registered office is 7 Castle Gate, Castle Street, Hertford, SG141HD Registered no. 6664149. Please note this is not our trading address.

Our trading address: is Amberwell House, Potters Heath Road, Welwyn, Hertfordshire, AL6 9SY

Disclaimer

To the fullest extent permitted at law, UK boardrider is providing this Web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this Web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, UK Boardrider does not represent or warrant that the information accessible via this Web site is accurate, complete or current. Price and availability information is subject to change without notice. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither UK Boardrider nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, UK Boardrider does not limit its liability for death or personal injury. Our catalogue and Web site images, descriptions and colours are subject to change and are for illustration only. In the event of a particular colour or variation not being available we will make every attempt to find a suitable alternative and let you know prior to shipping.

Fulfillment

Due to the nature of our business, stock availability cannot always be guaranteed. If your goods are in stock the order will be shipped in order to reach you within 3-5 working days. Payment is not taken from your credit card until stock has been checked and the order is ready for shipping. Once you have placed an order with UK Boardrider an e-mail will be sent to you confirming your order details. It is important that you give us a valid e-mail address so you can receive these e-mails.

Cancellation of orders

Unfortunately, given the nature of electronic commerce, and our ability to ship goods quickly it is not possible to cancel an order placed on the Web site. If you are unhappy with your goods once they arrived you are entitled to returns for goods for a refund or replacement. Please check the order confirmation screen carefully before completing your order as exchange goods sent out on a correctly fulfilled order will incurr a £5 delivery charge.

Pre-orders

Where an item is marked as "Available for pre-order" an expected delivery date will be shown. If you order the goods, they will be dispatched as soon as we receive them from our suppliers. To gain pre order discounts the full amount needs to be paid in advance.

Payment and Security

We accept payments from Visa, Mastercard, Access, Switch, Solo, Delta, Visa Electron & American Express cards. For your security, all our credit card transactions are processed by Secure Pay.  Secure Pay ensures that any card details sent by you are encrypted and held securely. No one else, including us, has access to your credit card details.

Shipping Charges

Our FREE delivery service is for the UK mainland only. Deliveries to the Channel Islands , Northern Ireland and other UK Offshore Islands are charged at our standard rate shown at time of ordering. International orders are also charged at flat shipping rates, again shown when placing your order. If you would like to know the cost of shipping overseas prior to placing the order then please email us.  We will only ship overseas orders to a verified credit card address.

Delivery

Orders that will be shipped to reach the customer within 3-5 working days and must be signed for so please make sure there will be someone available at your delivery address, otherwise it will mean collecting from your local depot, which occasionally may be some distance away. Please consider this when deciding where to have your goods sent. We use couriers for all items over £30 and Royal Mail for smaller, less valuable items. We endeavour to ship orders placed before 12pm the same day, but at busy periods this is not always possible.

Pricing

Prices displayed on the Web site are inclusive of VAT @ standard UK rate.

Returns Policy

Non-faulty items must be sent back in their original unused condition within 14 days of the invoice date. Once received, we will offer an exchange or a full refund as required.  DVD's will not be accepted unless they are returned sealed.  You will be required to pay postage when returning your exchange items to us. Please supply a copy of your invoice/receipt in the parcel. Items returned outside of the 14 day period will incurr a 10% restocking / admin fee which will be deducted from your refund. Faulty items are dealt with individually. Goods are guaranteed against manufacturing defects and all will have to be inspected by us and some by the manufacturer before we can accept them as faulty. Please return your goods to us - once we are satisfied the goods are faulty we will offer a FREE repair, replacement, exchange or refund. Skateboard setups - snapped or cracked boards usually occur when your foot is in the wrong position when landing a trick or grab. Unfortunately, if this happens, UK Boardrider cannot replace your broken board or a board with pressure cracks.

Privacy policy

UK Boardrider are dedicated to protecting your privacy. When you place an order with UK Boardrider you will need to supply us with your name, billing address, shipping address, phone number, e-mail address, a password and payment card information. If you receive an e-mail newsletter you can also 'unsubscribe' by clicking on the link at the end of each e-mail. We endeavour to remove all e-mail opt-outs within 3 working days.  UK Boardrider  will not disclose your details to any third party without your permission. In order to improve customer service and ease of Web site use we will observe customer traffic patterns, purchase data and Web site use.  UK Boardrider abide by the Data Protection Act 1998.

Security

UK Boardrider takes security seriously. We use the latest SSL (Secure Sockets Layer) software encryption technology. This means that information passed between your computer and our Web site cannot be accessed by anybody other than us. Even if anybody could access this data it would be corrupted and appear illegible. Your name and address will be held on the servers but your payment card details will not. Once payment card details have been validated and approved these will be deleted. Although this means that you will need to input your details for each order it only takes a minute and makes it completely safe to order online with us.
Look out for the https:// prefix in your browsers URL bar and the closed padlock sign (both visible when entering secured areas of this website eg your account, basket & checkout pages)

Liability Statement